Infinite Auto Protection Extended Warranty Review
To learn more about our editorial integrity policy and how we make money through affiliate partnerships, read our full disclosure here.
No extended auto warranty company will provide as much coverage as Infinite Auto Protection’s name implies. But how does the Infinite Auto Protection vehicle service contract live up to the promise of its name?
This article will take a closer look at Infinite Auto Protection coverage, pricing, customer service reputation, and claims. Then, we will see how the company stacks up to some of the best extended car warranty companies in the industry.
In addition to performing research, be sure to compare a few quotes for your vehicle. Prices for extended auto warranties are different depending on your vehicle, mileage, and city. Use the quote buttons above to discover your personalized price options.
Table of contents
Infinite Auto Protection Review: 4.0 Stars
Infinite Auto Protection Highlights
Overall Rating |
4.0 |
|---|---|
Reputation |
4.4 |
Coverage |
4.1 |
Price |
4.0 |
Transparency |
3.7 |
Customer Service |
3.8 |
Infinite Auto Protection was established in 2008 and has a F rating by the Better Business Bureau (BBB). Infinite administers its own service plans and is available across the US with the exception of Missouri, Nevada, Hawaii, and Washington.
Infinite Auto Protection Extended Warranty Coverage
Foundation |
Modern |
Prime |
|
|---|---|---|---|
Engine |
✓ |
✓ |
✓ |
Transfer Case |
✓ |
✓ |
✓ |
Four-Wheel/All-Wheel Drive |
✓ |
✓ |
✓ |
Drive Axle |
✓ |
✓ |
✓ |
Alternator |
✓ |
✓ |
✓ |
Starter Motor |
✓ |
✓ |
✓ |
Cooling System |
✓ |
✓ |
✓ |
Master Cylinder |
✓ |
✓ |
✓ |
Differential Assembly |
✓ |
✓ |
✓ |
Steering |
✓ |
✓ |
|
High-Tech Components |
✓ |
||
Super/Turbocharger |
✓ |
||
Fuel Pump |
✓ |
||
Air Conditioning |
✓ |
||
Suspension |
✓ |
||
Wheel Speed Sensors |
✓ |
||
Hydraulic Pump/Motor Assembly |
✓ |
All Infinite Auto Protection plans are transferable with a $50 fee and include the following extras:
- Towing: $100 per occurrence
- Rental car reimbursement: Up to $35 per day for six days (for a maximum of $210)
- Trip interruption coverage: $50 per day for up to three days
- Flat tire change: Reimbursement for one flat tire change using your spare
- Battery and fuel: $40 reimbursement for battery jump-starts or fuel delivery
- Lockout assistance: $20 per occurrence
Infinite Auto Protection Cost
Infinite Auto Protection Plan |
Coverage Term |
Cost |
Down Payment |
Total Price |
Deductible |
|---|---|---|---|---|---|
Foundation |
5 years/ 60,000 miles |
$1,990 upfront |
N/A |
$1,990 |
$100 |
Prime |
5 years/ 60,000 miles |
$93/month for 24 months |
$300 |
$2,532 |
$100 |
Both plans are on the low side of average for the industry. At $93 a month, Infinite Auto Protection has one of the lower monthly payment options for the type of coverage offered by the Prime plan. The mileage limit is a bit lower than most five-year plans, so if you drive a lot it may not be the best option for you.
It’s important to note that prices for auto warranties vary depending on your vehicle make, model, and mileage. Your location can also affect prices.
Quotes and Claims Processes
To get a quote, you can fill out an online form on the Infinite Auto Protection website or call 888-734-7392. We called to request a quote and waited less than 30 seconds to be connected with a sales representative. The entire quotes process took less than five minutes.
All contracts come with a 30-day money-back guarantee. After this cancellation period, contracts can be ended, and customers receive a prorated refund.
Once you become a customer, the steps to file a claim with Infinite Auto Protection are as follows:
- Call claims servicing at 888-734-7392.
- Bring your vehicle to a licensed repair facility.
- Give your policy information to the mechanic.
- Authorize teardown service.
- Infinite Auto Protection may inspect your vehicle.
- Infinite Auto Protection will authorize service for covered repairs.
- You pay only a deductible, and Infinite Auto Protection pays the rest.
Infinite Auto Protection Reviews and Ratings
Infinite Auto Protection is holds an F rating from the BBB. While there have been relatively few complaints in the past three years, the customer review rating is low at 1.98 out of 5 stars.
Some customers complain about having trouble getting refunds after canceling contracts. Others reference long wait times for refunds and claims requests. This second type of complaint is particularly troubling. For most drivers, it’s important to get vehicle repairs as quickly as possible. Holdups in the claims process can make a vehicle service contract pointless.
“I have had my contract for almost a year now, and this is my first claim. My car has been in the shop for over a week now, and they still have not approved the claim. The inspector went to check my car on Wednesday, it is now Friday and still no update.” — T.D. via BBB
Because of the relatively low volume of customer complaints, it is hard to determine if this customer’s experience is normal or an anomaly.
Top Recommendations for Extended Car Warranties
Endurance: Best Coverage
Endurance offers an expansive range of coverage and pricing options. You can choose from six warranty plans and four deductibles. Plans last as long as 8 years and over 200,000 miles. If you’re looking to protect your vehicle in the long run, an Endurance auto warranty may be right for you.
Endurance was named to the 2020 Inc. 5000, a list of the fastest-growing companies in the US. It also earned a 2019 Stevie Great Employer Award for its employee benefits options. A company that treats its employees well will probably treat customers well, too.
To see how much you would pay for an extended warranty from Endurance, get a free quote for your vehicle below.
Our rating: 4.6 out of 5.0
Endurance is our pick for best coverage with its comprehensive warranty options.
CARCHEX: Best For Used Cars
CARCHEX is one of the oldest car warranty companies in the industry. In a field where providers rise and fall, CARCHEX’s longevity is notable. It has been selling extended car warranties for over 20 years. During this time, it has garnered many industry awards and a reputation for satisfied customers.
CARCHEX is one of the few extended car warranty providers that holds an A+ rating from the BBB. It offers five levels of coverage with contracts that last as long as 10 years or 250,000 miles. Among top-tier providers, CARCHEX also offers some of the lowest prices.
Learn more about CARCHEX extended warranty coverage by getting a free, personalized quote below.
Our rating: 4.4 out of 5.0
Our research found this provider to be the best for used cars.
Methodology
- Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
- Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
- Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
- Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
- Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.
Stephen Kenney is a writer and editor who focuses on car insurance, auto financing, and vehicle shipping services. He's a graduate of UNC-Chapel Hill and has experience covering categories ranging from travel to sports to environmental sustainability. In his free time, Stephen enjoys going on long-distance runs, trying out new recipes, and exploring his adopted hometown of Cincinnati.
More by Stephen Kenney
Comments
Join the conversation