Omega Auto Care Extended Warranty Review
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Once your vehicle’s factory warranty expires, you may be in the market for an extended car warranty. Omega Auto Care is one of several companies offering vehicle service contracts that help car owners guard against unexpected repair costs.
In this review, we’ll outline how much Omega Auto Care warranties cost and mention what customers have to say about coverage, car repairs, and service experiences. We’ll also take a look at Omega Auto Care plan options and give you recommendations for the best extended car warranty companies to consider if Omega Auto Care isn’t right for you.
Pros | Omega Auto Care offers coverage for vehicles up to 15 years/250,000 miles. |
Cons | Customers report trouble with canceling contracts, phishing phone calls, and expensive coverage. |
Bottom Line | Omega Auto Care could be a good option if you want a reputable provider, but you may find cheaper extended warranty coverage elsewhere. |
Table of contents
Omega Auto Care Review: 3.6 Stars
Omega Auto Care is worth looking into for drivers who want comprehensive extended car warranty coverage and peace of mind when it comes to unexpected mechanical failures. The company has a positive reputation among drivers, and its maintenance benefits are an attractive perk.
However, it’s also worth looking into other reputable extended car warranty companies to see if you can get a better price for coverage or a plan more suited to your needs. It's always a smart move to compare extended warranty plans from multiple providers before choosing one, and we'd recommend that process before picking Omega Auto Care.
Omega Auto Care Overview
Overall Rating |
3.6 |
|---|---|
Reputation |
3.8 |
Coverage |
3.6 |
Price |
3.0 |
Transparency |
3.8 |
Customer Service |
4.0 |
Omega Auto Care, LLC underwrites vehicle service contracts and is based out of Jacksonville, Florida. On its website, Omega Auto Care says it’s been servicing contracts for nearly 20 years, but the company’s Better Business Bureau (BBB) profile says it’s only been in business since 2013. It’s possible that the company may have changed names at some point in its history.
What Does an Omega Auto Care Warranty Cover?
Omega Auto Care offers three main coverage plans: New Exclusionary, Used Stated Coverage, and Powertrain Protection. Each has specific eligibility requirements, with the Powertrain Protection plan covering vehicles up to 15 years old and with 250,000 miles on them.
Here’s a breakdown of Omega Auto Care’s coverage options:
Omega Auto Care Plan |
Type of Coverage |
Best For |
|---|---|---|
New Exclusionary |
Bumper-to-bumper coverage for most car parts and systems |
Vehicles that are 7 or more model years old that have less than 100,000 miles on the odometer |
Used Stated Coverage |
Stated-component coverage for major car parts and systems |
Vehicles that are 10 or more model years old with less than 150,000 miles on the odometer |
Powertrain Protection |
Powertrain coverage for the most vital car parts, including the engine, transmission, transfer case, and drive axle |
V ehicles up to 15 model years old that have less than 250,000 miles on the odometer |
There are also two upgrade options available under the Powertrain Protection plan:
- Powertrain Plus: Covers extra air conditioning and electrical components
- Powertrain Enhanced: Covers the air conditioning, cooling, and fuel systems, as well as more electrical components than the Powertrain Plus plan
Benefits of an Omega Auto Care Warranty
All Omega Auto Care warranties come with 24/7 emergency roadside assistance from Road America and Auto Knight that includes:
- Towing services
- Flat-tire assistance
- Fuel, oil, fluid, and water delivery
- Lockout services
- Battery jump-starts
Customers can receive up to $100 per roadside assistance occurrence. The highest coverage level also provides rental car reimbursement of up to $30 a day. Further, Omega Auto Care provides a trip interruption reimbursement if your car breaks down over 100 miles away from home. Customers are reimbursed $75 a day for up to three days, for a maximum of $225 per breakdown.
To learn more about these plan options and possible deductibles, look at the sample contracts available on Omega Auto Care’s website.
Maintenance Benefits from Omega Auto Care
All Omega Auto Care contracts come with one year of coverage for maintenance items. This is a unique benefit, as most third-party providers and manufacturer-backed extended coverage plans exclude maintenance services and wear-and-tear items.
Omega Auto Care’s maintenance benefit covers one safety inspection, which includes wiper blade replacements, and also reimburses drivers for:
- Batteries: Up to $100 toward a battery replacement
- Brake pads: Up to $130 toward brake pad replacements
- Cooling system services: Up to $40 for a cooling system service
- Oil changes: Up to $40 for standard oil changes and up to $55 for diesel oil changes
How Much Does Omega Auto Care Cost?
Although Omega Auto Care doesn’t share cost information on its website, we were able to find a few customer reviews that included prices. One customer reported paying $3,705 for a New Exclusionary contract for a 2007 Honda Civic. This is pretty expensive for an extended car warranty contract, especially for coverage on a non-luxury vehicle.
Another customer reported being offered Powertrain Plus coverage for a 2012 truck for $4,657 with $495 down. This was broken into a flexible payment plan of $277.47 per month for 15 months. No further information was given about the vehicle or the terms of the contract, but $4,657 would be an expensive price for nearly any aftermarket car warranty.
Factors that Affect Car Warranty Costs
The exact cost of an extended warranty from Omega Auto Care will vary due to the factors below:
- Your vehicle’s manufacturer, age, make, and model
- The mileage on your car
- Your chosen coverage level
- The deductible on your warranty plan
Expect vehicles that are more likely to break down, luxury models, and plans with low deductibles to generally carry higher prices. If you're strongly factoring in prices for the best extended car warranty, it might be smart to consider companies besides Omega Auto Care.
Omega Auto Care Quotes and Claims
To get a quote from Omega Auto Care, call the company's phone number at 877-850-0443. Although the prices we found seem expensive, you may be offered a cheaper rate over the phone.
In the event of a mechanical breakdown, move your vehicle to a safe spot to avoid further damages. Consult your contract to find out which roadside assistance company you should call, and then have your vehicle towed to a licensed repair facility. Be sure to have the repair shop call Omega Auto Care for pre-authorization before starting automotive repairs. This way, you’ll know if the damages include covered parts and what you’ll need to pay for out of pocket when you file a claim.
After repairs have been made, Omega Auto Care may pay the auto repair facility directly or could have you pay your repair bills upfront and reimburse you by check at a later date.
Omega Auto Care Reviews
Omega Auto Care has an A+ rating from the BBB. Positive customer reviews highlight professional customer service representatives, extensive coverage, and fair prices. Negative customer reviews report receiving phishing emails from Omega Auto Care, dealing with pushy salespeople, and having difficulty canceling contracts.
Omega Auto Care has received nearly 500 reviews on the BBB site that give the company an average customer rating of 4.5 out of 5.0 stars. This bodes well for the company’s reliability and customer service.
Positive Omega Auto Care Review
"I shopped extensively before choosing Omega because their policy offered 100,000 miles and 5 years of protection. They have exceeded my expectations with their coverage of two large claims, no questions asked. I have two years and 50,000 miles of coverage remaining, and the policy has paid for itself already. This policy is an excellent choice for an auto warranty."—
Dan F. via BBB
Negative Omega Auto Care Review
"I was contacted by several different sellers who all were working for Omega Auto Care but under different umbrella companies unbeknownst to me. I wound up with 3 different policies all for the same car and having 3 different debits come out of my bank accounts. It has been extremely frustrating to get two of the policies canceled, and I am still working at it and trying to get reimbursed."—
Andrea via BBB
Other Top Extended Car Warranty Companies
Endurance: Best Coverage
Endurance has been a trusted company in the car warranty industry since 2006. From its positive customer reviews on Trustpilot and the BBB, we think that most drivers can benefit from an Endurance warranty plan.
Endurance offers six levels of coverage and one free year of Endurance Elite Benefits. These perks include key fob replacement, tire repair or replacement, total loss protection, collision discount, roadside assistance, and the Endurance mobile app.
CARCHEX: Best For Used Cars
CARCHEX holds a strong reputation among industry experts, earning partnerships with companies such as CARFAX, Edmunds.com, and the Kelley Blue Book. There are also hundreds of positive CARCHEX reviews online, making it a reputable provider of vehicle service contracts.
The company offers drivers five levels of vehicle protection, from exclusionary coverage down to a basic powertrain plan. Benefits that come along with every CARCHEX extended car warranty option include 24/7 roadside assistance, towing reimbursement, rental car reimbursement, and trip interruption coverage.
Our rating: 4.4 out of 5.0
Our research found this provider to be the best for used cars.
CarShield: Best Value
CarShield ranks highly on our list of top extended warranty providers thanks to its low monthly financing options. There are many positive CarShield reviews which indicate that the company is trustworthy and dependable.
CarShield offers five auto coverage plans and is one of the only providers that also offers protection plans for motorcycles and ATVs. With all CarShield extended warranties, drivers get perks including rental car reimbursement, courtesy towing, and emergency roadside assistance.
Our rating: 4.2 out of 5.0
Our research found this provider to be the most affordable. Plus, it offers monthly plans.
Methodology
Our review team prides itself on sharing accurate and unbiased information with consumers. We have accumulated data from dozens of extended auto warranty companies to formulate our rankings of the industry’s best providers. Companies receive a score out of 5.0 overall, as well as a rating in each of the following categories:
- Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
- Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
- Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
- Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
- Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.
Q & A
What's covered by an Omega Auto Care warranty?
An Omega Auto Care warranty can provide bumper-to-bumper coverage with the New Exclusionary plan, stated component protection through the Used Stated Coverage plan, or basic coverage with the Powertrain Protection plan.
Is Omega Auto Care a good company?
Omega Auto Care is a strong company that holds accreditation and an A+ rating from the BBB. It also receives 4.5 out of 5.0 stars from customer reviews on the BBB website.
How long does Omega Auto Care take to make repairs?
With an Omega Auto Care extended warranty, you'll generally take your own vehicle to the repair shop. While repairs can be performed immediately, the company may take longer than expected to reimburse drivers for costs charged by the mechanic.
Stephen Kenney is a writer and editor who focuses on car insurance, auto financing, and vehicle shipping services. He's a graduate of UNC-Chapel Hill and has experience covering categories ranging from travel to sports to environmental sustainability. In his free time, Stephen enjoys going on long-distance runs, trying out new recipes, and exploring his adopted hometown of Cincinnati.
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