Safelite AutoGlass® is the largest provider of vehicle glass repair, replacement, and recalibration services in the US. But should the company be your first choice?
In our Safelite AutoGlass review, we’ll explain whether the auto glass giant deserves to be at the top of your list when your vehicle has chipped, cracked, or broken glass. We’ll also dive into the company’s reputation, services, cost, and customer reviews.
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Table of contents
Safelite AutoGlass Highlights
|Safelite AutoGlass Pros||Safelite AutoGlass Cons|
|High industry ratings||Mixed customer reviews|
|Nationwide lifetime warranty|
|Located in 50 states|
|Convenient mobile services so Safelite can come to you|
As the largest auto glass specialist in the market, Safelite AutoGlass has locations across the country and over 7,800 MobileGlassShops™ that come to you for auto glass repair, replacement, and recalibration. Safelite has strong ratings from industry experts such as the Better Business Bureau (BBB), along with a variety of benefits that set the company apart from competitors.
Safelite AutoGlass promises reliable service that encompasses the company’s exclusive GlassHealer™ resin for repairs, proprietary TrueSealⓇ system to guide new windshields into place, certified recalibration technicians, and what’s billed as the industry’s only nationwide lifetime warranty.
Safelite AutoGlass Services
With over 70 years of experience, Safelite AutoGlass provides various types of glass repair, chip repair, replacement, and recalibration services. Among them:
- Windshield replacement or repair
- Rear windshield replacement
- Car window replacement
- Power window repair
- Advanced safety systems recalibration
When you need auto glass services for a chipped or cracked windshield or car window, you have two options for making an appointment with Safelite AutoGlass:
- On-site appointment: Safelite has over 700 repair and replacement facilities nationwide where you can have your windshield repaired or auto glass replaced. The company has locations in every state. You can visit Safelite’s website to find a facility near you.
- Mobile appointment: For convenience, Safelite has MobileGlassShops™ that can travel to your home, office, or any other location that works for you. The company says the quality you get from a mobile appointment is the same as what you’ll get on-site.
Cost of Safelite
How much you pay for Safelite will depend on whether your car insurance policy covers glass. If you have comprehensive coverage, you may be fully covered for glass repairs and replacements, minus a deductible. Safelite works with most insurance providers to cover auto glass claims.
If your service is not covered by insurance, Safelite is still a relatively affordable choice.
The price of services for your particular vehicle may be higher or lower than the standard, though, because numerous factors influence the cost of auto glass repairs and replacements. For example, a luxury vehicle such as a BMW will cost more than a Honda Fit. Factors that may affect price include:
- Make, model, and year of your vehicle
- Type of damage
- Location of damage
- Type of glass
- Sensors and wipers
- Preferred brand of service
Safelite repairs quarter-sized rock chips and cracks up to 3 inches long before recommending windshield replacement.
Getting a Quote from Safelite
For a windshield replacement quote or estimate on some other type of auto glass repair from Safelite AutoGlass, all you need is information about your vehicle and the damage. You can then review your options for out-of-pocket costs or handling costs through your car insurance company.
Safelite AutoGlass Reviews and Ratings
Safelite has a strong reputation in the industry, with an A+ rating from the BBB based on the transparency of company practices and customer complaints. Safelite reviews, however, are mixed depending on location. One Safelite glass review in Raleigh, NC praised the provider’s communication and level of service.
“Booked online and was fixed in less than [two] days. They updated my status via text message regularly and even sent a photo of the technician prior to his arrival. Guy was in and out super-fast and did a flawless job. They have also reached out to confirm that I was indeed satisfied.”
– Jaime G. via Google
Most complaints revolve around long wait times on the phone and mobile technicians arriving late or canceling after the time window had already passed. Some negative Safelite windshield replacement reviews concern technicians bringing the wrong brand of windshield for the car, and some Safelite glass repair reviews complain about damages.
“I had a windshield repaired by this company, and during the process, the technician damaged our 2018 Dodge Charger. He allowed the door of my 2013 Toyota Tundra to rub against the freshly painted Charger. … Pictures were taken and the door aligned up perfectly with the wear-down on the Charger, [but] the store manager continues to refuse to take responsibility for what his technician did. We have submitted two estimates for the repair. Both are within $50 of one another. It has been over a month, and the argument continues. … I suggest that you go with a smaller windshield repair company that cares about how you are treated.”
– Eric via BBB
Taken together, Safelite reviews are quite mixed. We recommend reading Safelite reviews in your area to get a better idea of the level of customer service and expertise you can expect.
Added Benefits to Using Safelite
In addition to nationwide availability and mobile services, Safelite AutoGlass provides some valuable benefits for customers.
The Safelite Advantage
Safelite’s commitment to best practices and excellent customer service is expressed in The Safelite Advantage, which includes:
- 24/7 scheduling on the company website
- Technician profile email that shows you the technician’s name, photo, and credentials prior to arrival for mobile services
- GlassHealer™ resin to keep windshield repairs strong
- TrueSealⓇ system to guide new windshields into position and ensure reliable seals
- All-in-one windshield replacement and recalibration service
- Nationwide lifetime warranty on replacements
- Nationwide guarantee on repairs and recalibrations
Safelite Lifetime Warranty
Safelite glass replacements are backed by the company’s nationwide lifetime warranty. The warranty states that windshields and windows are covered against defects in material or workmanship for as long as you own the vehicle in which the glass is installed. The only requirement is that you tell Safelite about a defect within 30 days of noticing the damage.
The warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Additionally, damage not resulting from defective workmanship or materials is excluded from the warranty.
Safelite AutoGlass recycles windows and windshields in an effort to protect the environment for future generations. Since 2012, the company has recycled more than six million windshields, keeping more than 107,000 tons of material out of landfills.
Recycled windshield glass is processed by Safelite partner Shark Glass Recycling North America and used to create new fiberglass insulation and carpet backing.
Safelite: Our Top Recommendation for Auto Glass
In our Safelite AutoGlass review, we found the company to have high-quality services, solid industry ratings, and availability that lead more than six million drivers to work with Safelite every year. More than that, Safelite makes repairing windshields and replacing glass convenient with technicians who can meet you at your home or office. For these reasons, we rate Safelite as the best auto glass company in the industry.
However, when looking for the best auto glass repair company, it’s wise to shop around and compare quotes from multiple providers to be sure you’re getting the best service and price for you. One company you might check out is A & E Auto Glass, a family-owned, Arizona-based business that’s been around for 20 years.
To find out how much you would pay for windshield or window services with Safelite, visit the company website to get your free quote.
Q & A
Here are some frequently asked questions about Safelite AutoGlass.
Is Safelite AutoGlass reliable?
Safelite is a reputable auto glass repair company that’s known for repairing or replacing damaged windshields. Many positive customer reviews mention the company’s excellent customer service and knowledgeable Safelite technicians.
What does Safelite’s warranty exclude?
Safelite’s warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Damage not involving defective workmanship or materials is also excluded from warranty coverage.
How big of a crack can Safelite fix?
Safelite repairs cracks that are six inches or smaller. If the crack is larger than six inches, your whole windshield may need to be replaced.