Safelite AutoGlassⓇ is the largest provider of vehicle glass repair, replacement, and recalibration services in the United States. But should the company be your first choice?
Read on to learn more about the auto glass giant and whether or not it should be at the top of your list when your vehicle has chipped, cracked, or broken glass. In our Safelite AutoGlass review, we’ll dive into company reputation, services, cost, and customer reviews.
To get a free quote, visit the Safelite AutoGlass website.
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Safelite AutoGlass Highlights
|High industry ratings||Mixed customer reviews|
|Nationwide lifetime warranty|
|Locations in 50 states|
|Convenient mobile services so Safelite can come to you|
As the largest auto glass specialist in the market, Safelite AutoGlass has locations across the country and over 7,800 MobileGlassShops™ that come to you for auto glass repair, replacement, and recalibration. Safelite has strong ratings from industry experts like the Better Business Bureau (BBB), and a variety of benefits that set the company apart from competitors.
Safelite AutoGlass ensures reliable service that encompasses the company’s exclusive GlassHealer™ resin for repairs, proprietary TrueSealⓇ system to guide new windshields into place, certified recalibration technicians, and the industry’s only nationwide lifetime warranty.
Safelite AutoGlass Services
With more than 70 years of experience, Safelite AutoGlass provides a variety of glass repair, replacement, and recalibration services.
- Windshield repair and replacement
- Rear windshield replacement
- Car window replacement
- Power window repair
- Advanced safety systems recalibration
When you’re in need of auto glass services for a chipped or cracked windshield or car window, you have two options for making an appointment with Safelite AutoGlass.
- On-site appointment: Head to one of more than 700 Safelite repair and replacement facilities to have your windshield repaired or auto glass replaced. Safelite has locations in every state. You can visit the company website to find a facility near you.
- Mobile appointment: For convenience, Safelite has MobileGlassShops™ that can travel to your home, office, or any other location that works for you. The company claims that the quality you get from a mobile appointment is the same as what you’ll get on-site.
Cost of Safelite
How much you pay for Safelite will depend on whether or not your car insurance policy covers glass. If you have comprehensive coverage, you may be fully covered for glass repairs and replacements, minus a deductible. Safelite works with most insurance providers to cover auto glass claims.
If your service is not covered by insurance, you’ll be glad to know that Safelite is still an affordable choice.
The price of services for your own vehicle may be higher or lower, though, because there are many other factors that influence auto glass repairs and replacements. For example, a luxury vehicle will likely cost more than a Honda Fit. Other factors that may influence price include:
- Make, model, and year of your vehicle
- Type of damage
- Location of damage
- Type of glass
- Sensors and wipers
- Preferred brand of service
Safelite repairs quarter-sized rock chips and cracks up to 3 inches long before recommending windshield replacement.
Getting a Quote from Safelite
To get a quote for auto glass repair from Safelite AutoGlass, visit the website. All you need is information about your vehicle and the damage to get an estimate. You can then review your options for out-of-pocket costs or handling costs through your car insurance company.
Safelite AutoGlass Reviews and Ratings
Safelite has a strong reputation in the industry with an A+ rating from the BBB based on transparency of company practices and customer complaints. Safelite reviews, however, are mixed depending on location. One Safelite glass review in Raleigh, NC praised the provider’s communication and level of service.
“Booked online and was fixed in less than [two] days. They updated my status via text message regularly and even sent a photo of the technician prior to his arrival. Guy was in and out super fast and did a flawless job. They have also reached out to confirm that I was indeed satisfied.”
-Jaime G. via Google
Most complaints revolve around long wait times on the phone and mobile technicians arriving late or cancelling after the time window had already passed. Some negative Safelite windshield replacement reviews concern technicians bringing the wrong brand of windshield for the car, and one Safelite glass repair review actually complained about damages:
“Company damaged our vehicle and attempted to hide it—they were [four] hours late initially and then replaced the broken glass and broke the switch for our tailgate and tried to glue it back in broken… They did not replace the windshield wiper we paid for, which scratched the glass they installed. They sent [two technicians] the next day only to tell us they couldn’t fix it and had to order parts.
In general, reviews for Safelite lean toward the positive. We recommend reading Safelite reviews in your area to get a better idea of the level of customer service and expertise you can expect.
Added Benefits to Using Safelite
In addition to nationwide availability and mobile services, Safelite AutoGlass provides some valuable benefits for customers.
The Safelite Advantage
Safelite’s commitment to best practices and excellent customer service is expressed in The Safelite Advantage, which includes:
- 24/7 scheduling on the website
- Technician profile email that shows you the technician’s name, photo, and credentials prior to arrival for mobile services
- GlassHealer™ resin to keep windshield repairs strong
- TrueSealⓇ system to guide new windshields into position and ensure reliable seals
- All-in-one windshield replacement and recalibration service
- Nationwide lifetime warranty on replacements
- Nationwide guarantee on repairs and recalibrations
Safelite Lifetime Warranty
Safelite glass replacements are backed by the company’s nationwide lifetime warranty. The warranty states that windshields and windows are warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed. The only requirement is that you tell Safelite about a defect within 30 days of noticing the damage.
The warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Additionally, damage not resulting from defective workmanship or materials is excluded from the warranty.
Safelite AutoGlass recycles windows and windshields in an effort to protect the environment for future generations. Since 2012, the company has recycled more than six million windshields, keeping more than 107,000 tons of material out of landfills.
Recycled windshield glass is processed by Safelite’s partner Shark Glass Recycling North America and used to create new fiberglass insulation and carpet backing.
Safelite: Our Top Recommendation for Auto Glass
In our Safelite AutoGlass review, we found that the company has high quality services, industry ratings, and availability that lead more than six million drivers to work with Safelite every year. More than that, Safelite makes repairing windshields and replacing glass convenient with technicians that can meet you at your home or office. For these reasons, we rate Safelite as the best auto glass company in the industry.
To find out how much you would pay for windshield or window services, visit the Safelite website to get your free quote.