Lexus, MINI Top J.D. Power Customer Satisfaction Index Survey
For the third year in a row Lexus has taken the top spot in J.D. Power’s annual Customer Service Index Study, which rates the satisfaction by owners and lessees of their dealership service department.
On a 1,000 point scale, Lexus achieved 846 points, with Jaguar placing second at 837 and Cadillac third at 830 in the ‘Luxury Brand’ survey. At the bottom of the list for luxury automakers was Land Rover with just 785 points, while Volvo (788) and Audi (794) placed just ahead.
In the ‘Mass Market Brands’ category MINI topped the list with 805 points, with GMC in seconds at 803 and Buick in third at 799. Following those was Chevrolet at 792, placing all of GM’s brands near the top of the index.
The lowest scoring mass market brands included Suzuki (724), Jeep (728) and Nissan (731).
Of the 97,300 owners and lessees surveyed, just 7 percent felt their dealer tried to sell unnecessary work, with those respondents averaging a rating of 642, versus an average of 780 for those who felt otherwise.
GALLERY: J.D. Power Customer Service Index
With AutoGuide from its launch, Colum previously acted as Editor-in-Chief of Modified Luxury & Exotics magazine where he became a certifiable car snob driving supercars like the Koenigsegg CCX and racing down the autobahn in anything over 500 hp. He has won numerous automotive journalism awards including the Best Video Journalism Award in 2014 and 2015 from the Automotive Journalists Association of Canada (AJAC). Colum founded Geared Content Studios, VerticalScope's in-house branded content division and works to find ways to integrate brands organically into content.
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