Budget Rent a Car Accused of Cheating Customers

Luke Vandezande
by Luke Vandezande

Renters beware: customers are accusing a Budget Rent-A-Car agency in British Columbia, Canada of grossly overcharging them.

The accusations are mostly being leveled at Budget’s Vancouver airport location where customers claim the agency charged them insurance deductibles for what most would consider normal wear and tear. Worse still, some say those charges were placed retroactively to the vehicle’s return.

To date, the Better Business Bureau reports receiving 70 complaints about Budget stores in the province. The most common complaint came from people who were charged almost $1,000 for windshield replacements.

But the story gets even shadier. CBC News investigated and found that Budget and the repair company it uses are both owned by businessman Syd Belzberg.

There haven’t been any lawsuits filed so far, but anyone in the area would be wise to carefully document their rental car’s condition when they return it.

[Source: CBC]

Luke Vandezande
Luke Vandezande

Luke is an energetic automotive journalist who spends his time covering industry news and crawling the internet for the latest breaking story. When he isn't in the office, Luke can be found obsessively browsing used car listings, drinking scotch at his favorite bar and dreaming of what to drive next, though the list grows a lot faster than his bank account. He's always on <A title="@lukevandezande on Twitter" href="http://twitter.com/lukevandezande">Twitter</A> looking for a good car conversation. Find Luke on <A title="@lukevandezande on Twitter" href="http://twitter.com/lukevandezande">Twitter</A> and <A title="Luke on Google+" href="http://plus.google.com/112531385961538774338?rel=author">Google+</A>.

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 1 comment
  • Philcoxr Philcoxr on Nov 20, 2012

    If you do need to rent a car ensure that you check over the car with the representative PRIOR to AND after check in and get the rep. to sign it off.