Ford Rethinks Product Launches After Quality Concerns

Luke Vandezande
by Luke Vandezande
NEW YORK, NY – DECEMBER 03: Ford Unveils New Brand Direction For Lincoln At New York Press Event on December 3, 2012 in New York City. (Photo by Bryan Bedder/WireImage)

There comes a time when apologizing isn’t enough, and for Ford that time is now.

The brand is rethinking it’s launch strategy after problems with cars including the new Ford Escape required early recalls and qualiy-related delays crippled the Lincoln MKZ launch schedule.

SEE ALSO: 2013 Ford Escape, Fusion Recalled for Engine Fire Risk

On the consumer side, Lincoln was left trying to pacify unhappy customers with pre-orders in place for the new MKZ sedan including offering $100 dinner gift cards.

“We’ve done a complete analysis,” Joe Hinrichs, Ford president of the Americas, told Automotive News, “on lessons learned in the last couple of years, including the recent MKZ launch, and are now incorporating a number of changes in our development and new-model launch process.”

While the changes will affect dealers more directly than consumers, the end result will presumably translate to an improved customer experience.

SEE ALSO: Lincoln MKZ Delays Spur Ford to Buy Customers Dinner

Among the changes, Ford says it will conduct monthly launch reviews including quality comparisons against competing vehicles. The maker is also hiring engineers and assigning them to supplier plants to keep track of them and monitor their ability to keep pace with vehicle launches. Finally, technology including 3D computer simulations will be used more to find potential problems earlier.

Ford’s ambitious launch schedule crowded the market, and while the new product array is serving to boost sales numbers, it overwhelmed production.

“We’ve gone through some growing pains getting those new processes and plants launched, and we’ve learned a lot from that,” Hinrichs said.

[Source: Automotive News]

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Luke Vandezande
Luke Vandezande

Luke is an energetic automotive journalist who spends his time covering industry news and crawling the internet for the latest breaking story. When he isn't in the office, Luke can be found obsessively browsing used car listings, drinking scotch at his favorite bar and dreaming of what to drive next, though the list grows a lot faster than his bank account. He's always on <A title="@lukevandezande on Twitter" href="http://twitter.com/lukevandezande">Twitter</A> looking for a good car conversation. Find Luke on <A title="@lukevandezande on Twitter" href="http://twitter.com/lukevandezande">Twitter</A> and <A title="Luke on Google+" href="http://plus.google.com/112531385961538774338?rel=author">Google+</A>.

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 2 comments
  • Bob Bob on May 07, 2013

    What happened to the Ford slogan "Quality is job 1". Talk is cheap.

  • CEDUPZ CEDUPZ on Jun 03, 2013

    Where is Mr. GOODWRENCH, did he die of a heart attack over at GM? GM/FORD same junk, different letters. When accountants design cars, it shows. If it ain't GERMAN, it ain't a car.

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