The National Highway Traffic Safety Administration (NHTSA) is investigating the effectiveness of a Ford recall.
In May of 2014, Ford recalled about one million Escape and Mercury Mariner SUVs over a power steering issue and now customers are complaining that the fix wasn’t enough. The issue has to do with the the torque sensor failing to communicate with the power steering control module (PSCM), resulting in loss of power steering.
Ford had its dealers inspect the PSCM, which was replaced, along with the torque sensor, if certain trouble codes were being thrown. If no code came up, dealers updated the PSCM software to make sure that the communication issue was solved.
NHTSA is now investigating a petition that suggests that the recall was not thorough enough. It alleges that “the software update itself may in fact cause further issues with the affected vehicle’s power steering, causing it to fail, and ultimately requiring replacement of the torque sensor or entire steering column.”
Discuss this story at our Ford Escape Forum