Vehicle Dependability Slumps, But One Brand Stands Tall Staff
by Staff
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Recent findings indicate a notable decrease in vehicle dependability after three years of ownership. This decline, outlined by the J.D. Power 2024 U.S. Vehicle Dependability Study, reveals a significant rise in the number of problems faced by vehicle owners. The industry average has escalated by 4 problems per 100 vehicles (PP100), marking a change to 190 PP100 from the previous year. This shift demonstrates a 17% increase in problems from the initial 90 days to three years of vehicle ownership, a 5% rise from last year.

Underlying Factors and Industry Challenges

The decline in vehicle dependability is linked to the turbulent period during which these vehicles were manufactured. The extended lifespan of vehicles, now averaging around 12 years, emphasizes the necessity for durability and longevity in vehicle design. Automakers face the challenge of ensuring that modern technology integrated into vehicles remains relevant and functional for years.

Specific Problem Areas

The 2024 study, spanning 35 years, identifies 184 distinct problem areas across nine major vehicle categories. Notably, infotainment systems emerge as the most problematic category, with issues like Android Auto and Apple CarPlay connectivity and built-in voice recognition topping the list. Additionally, driver assistance system alerts have shown increased problem levels over time, contrary to expectations that owners would adapt to these features.

Electrified Vehicles and Their Challenges

Owners of battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs) report more problems compared to those with gas-powered and hybrid vehicles. BEVs, in particular, have the highest problem count, and owners frequently mention tire replacements, significantly more than gas-powered vehicle owners.

Toyota Motor Corporation's Exceptional Performance

Toyota Motor Corporation stands out with the highest number of segment awards received by any automaker since 2017. The corporation's brands, including Lexus and Toyota, have demonstrated substantial improvements in dependability. Notably, Lexus ranks highest overall for the second year in a row, while Toyota leads in the mass market segment.


This comprehensive study provides valuable insights into the current state of vehicle dependability, highlighting the challenges and achievements within the automotive industry. As vehicles continue to evolve, the focus on long-term reliability and customer satisfaction remains paramount.

This article was co-written using AI and was then heavily edited and optimized by our editorial team. Staff Staff

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