Customers hoping to pick up a new Cadillac Escalade are walking away from GM dealerships thanks to delays in the SUV’s rollout.
GM says that logistic issues along with lengthy quality assurance inspections have been holding back Escalades from getting into the hands of customers. One dealer claims that he has had four customers walk away after waiting for weeks, while about a dozen customers have already put down deposits but are still waiting.
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The time it takes for the Escalade to go from assembly to dealership delivery was sitting at a four week average at the beginning of the summer, though as of last week the average was sitting at two weeks. Kurt McNeil, head of GM’s U.S. sales operations and interim Cadillac sales chief told Automotive News that by September 1, that time will be down to one week.
Dealers are especially frustrated because Escalade customers tend to be big spenders, and now they are being forced to tell them that the delivery date of their new $72,000 SUV is unknown, and could be weeks away. As one dealer puts it, “The ball is at the goal line. They just need to get me the car.”
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[Source: Automotive News]
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