Two Main Reasons Cars are Less Dependable and More Frustrating Staff
by Staff
Photo credit: JuliaDorian /

The 2024 U.S. Vehicle Dependability Study by J.D. Power presents a concerning trend in the automotive industry. Marking its 35th year, the study shows an increase in the number of problems experienced by vehicle owners over three years of ownership. This trend signifies a shift from previous years, impacting nearly two-thirds of the brands evaluated. The study's findings are critical for both consumers and manufacturers, highlighting the need for improved vehicle reliability.

Infotainment Systems: A Leading Issue

Infotainment systems have become the primary source of frustration for vehicle owners, with a problem rate of 49.1 PP100. This figure is significantly higher than other categories, underscoring the challenges in integrating advanced technology in vehicles. The most common issues include connectivity problems with smartphone integration systems like Android Auto and Apple CarPlay, and difficulties with built-in voice recognition systems.

Driver Assistance Alerts: Increased Dissatisfaction

There is a notable increase in owner dissatisfaction with driver assistance system alerts. This trend is contrary to the expectation that owners would become more accustomed to these features over time. The increased annoyance is observed across various features, including lane departure warnings and forward collision alerts. This suggests a gap between technology integration and user experience.

Electrified Vehicles: Facing More Problems

Owners of electrified vehicles, particularly BEVs and PHEVs, are encountering more problems compared to those with traditional gas-powered and hybrid vehicles. The highest problem rates are seen in BEVs, followed by PHEVs. This indicates challenges in the reliability of newer, more environmentally friendly vehicle technologies.

Toyota Stays On Top

Toyota Motor Corporation emerges as a leader in the industry, receiving the highest number of segment awards since 2017. This achievement underscores the company's commitment to quality and customer satisfaction. Toyota's success in various segments highlights its ability to meet diverse consumer needs and preferences.

Brands with Notable Improvements

Significant improvements in reducing problem rates have been observed in Porsche, Mercedes-Benz, and Toyota. These improvements reflect the brands' dedication to enhancing the quality and dependability of their vehicles. Such strides are crucial in an industry where consumer trust and brand reputation are closely linked to vehicle reliability.

Top 10 High-Ranking Brands in Dependability

The study ranks various brands for their dependability, with Lexus and Toyota at the forefront. Here's the detailed list of the top 10 high-ranking brands:

  1. Lexus
  2. Toyota
  3. Buick
  4. Chevrolet
  5. MINI
  6. Porsche
  7. Mazda
  8. Kia
  9. BMW
  10. Dodge

Study Methodology

Conducted between August and November 2023, the study is based on responses from owners of 2021 model-year vehicles after three years of ownership. It encompasses 184 specific problem areas across nine major vehicle categories, providing a comprehensive view of long-term vehicle reliability.

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This article was co-written using AI and was then heavily edited and optimized by our editorial team. Staff Staff

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