Concord Auto Protect offers some of the lowest-priced vehicle service contracts in the industry. But does low cost mean low quality? This review will take a closer look at Concord Auto Protect reviews, premium coverage options, and plan costs.

Aside from providing guaranteed peace of mind, there is one other thing that the best extended car warranty companies have in common: Pricing is different for every customer. Compare coverage prices for your vehicle by getting free quotes below to better understand how much an extended car warranty will cost for you.

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Concord Auto Protect Highlights

Overall Rating 3.9
Reputation 3.8
Coverage 3.5
Price 4.0
Transparency 4.5
Customer Service 4.3

Concord Auto Protect is relatively young for an extended warranty services provider. This extended warranty provider, headquartered at 1150 1st Ave, King of Prussia, PA 19406, has been in business for seven years and is available nationwide. It offers standard coverage options at especially low prices. Overall, our team gave it a star rating of 3.9 out of 5.0-stars and named it Best for Luxury Cars.

Concord Auto Protect Extended Warranty Coverage

Concord Auto Protect offers three coverage plans: Premium, Advanced, and Powertrain. Component coverage details for each plan are outlined in the chart below.

  Powertrain Plan Advanced Plan Premium Plan
Engine
Transmission
Drive Axles
Electrical Components
Cooling System
Master Cylinder
All-Wheel Drive  
Steering  
Heating    
Air Conditioning    
Fuel System    
High-Tech Electronics    
Turbo/Supercharger    
Suspension    

Each Concord Auto Protect plan has a 30-day and 1,000-mile waiting period. Coverage does not begin until both conditions are met. This is to ensure that Concord does not end up paying for a preexisting condition. It’s standard for the industry.

Benefits

All warranty plans are transferable to new owners and include these additional benefits:

  • Rental car reimbursement: $75 a day for up to four days (no more than $300 per incident)
  • Trip interruption coverage: $50 a day for up to three days
  • Battery service and fuel delivery: $40 toward boost, jump-start, or fuel delivery cost
  • Towing: $120 per occurrence
  • Lockout assistance: $25 per occurrence

Overall, Concord Auto Protect coverage is standard, with the powertrain warranty being a little more comprehensive than some competitors. Most powertrain warranties do not cover the engine cooling system or master cylinder.

Concord Auto Protect Cost

Concord Auto Protect has reasonable prices for extended car warranties. However, protection plans are paid upfront rather than in monthly installments. We reached out for a quote for a 2017 Ford Explorer with 45,000 miles and were quoted $1,550 for powertrain coverage or $1,725 for bumper-to-bumper warranty coverage.

Concord Extended Warranty Term Length Total Cost Deductible Cost per Year of Coverage
Powertrain 5 years/75,000 miles $1,550 $100 $310
Premium 5 years/75,000 miles $1,725 $100 $345

Our test vehicle had 45,000 miles on it. Your own quote may vary depending on your vehicle, mileage, and location. Concord Auto Protect also offers discounts for:

  • AAA members
  • Seniors
  • Government and military employees
  • Cars under 100,000 miles

Quotes and Claims Processes

The claims process with Concord Auto Protect is standard among extended auto warranty companies. If you experience a breakdown, simply bring your vehicle to a dealership or any mechanic certified by theNational Institute for Automotive Service Excellence (ASE). After the problem is diagnosed, Concord will pay the repair facility directly for covered repairs, minus your deductible.

The quotes we received from Concord Auto Protect are some of the lowest we have come across. This is because the entire cost must be paid upfront, while other extended warranty contracts can be financed on a monthly basis. The upfront cost may be expensive, but it is ultimately cheaper in the long run. Concord has a 30-day money-back guarantee policy. After 30 days, your refund will be prorated.

You can get a quote for a Concord Auto Protect extended warranty by using the Pennsylvania-based company’s online quote tool or by calling this phone number, 888-399-2811.

Concord Auto Protect Reviews and Ratings

Concord Auto Protect has a Better Business Bureau (BBB) rating of B. It has nearly a 5.0-star customer review score based on more than 90 reviews. However, most of the positive reviews are from customers who did not have to file claims.

Customers were happy with the process of signing up for vehicle coverage, but those who tried to file claims for car repairs were generally not pleased. There were a few customers who felt that the exclusions in the Concord contract were too stringent.

“After speaking with numerous people in the mechanic world, service bulletins represent approximately 70 [percent] of the issues people bring vehicles in for. Concord will not fix any of these issues, which basically renders your warranty useless. I highly suggest you avoid this company!”
– Mike V.

Mike V. also claimed in another post that a Concord Auto Protect representative reached out and offered him $500 to remove his review. If true, this may explain why there are so many positive reviews of the company despite an apparently poor record of paying out claims.

In most cases where customers were upset by the lack of coverage, Concord offered to refund the cost of the warranty contract.

Concord Auto Protect Extended Warranty: 3.9 Stars

Concord Auto Protect has some of the lowest-priced extended warranties in the business. The fact that the company may be paying customers to remove negative reviews is concerning, but there are many positive reviews from happy customers. Overall, we think Concord is a good choice for an extended warranty and is the Best for Luxury Cars.

Top Recommendations for Extended Car Warranties

Prices for extended warranties are different for every customer, so it’s important to compare costs for yourself. While you’re shopping around for extended protection, check out our two top choices for coverage: Endurance and CARCHEX.

Endurance: 4.6 Stars

Endurance has a Trustpilot score of 4.4 out of 5.0 stars based on more than 2,000 reviews and is a dependable provider. We think an Endurance extended warranty provides some of the best coverage in the industry. The company offers six levels of coverage that range from basic powertrain to comprehensive exclusionary coverage.

Endurance plans also come with a one-year free of Endurance Elite Benefits, which includes:

  • Roadside assistance
  • Two tire repairs/replacements per year
  • Key fob replacement
  • Total loss protection
  • Collision discount
  • Endurance mobile app

To see how much you would pay for an Endurance warranty, get a free quote for your vehicle below.

 
 
 
★★★★★
Endurance is our pick for best coverage with its comprehensive plan options.
 

CARCHEX: 4.4 Stars

CARCHEX has been providing extended auto warranty contracts for over 20 years. It holds an A+ rating from the BBB. In the past three years, it has received around 100 customer complaints through the BBB. This is quite low considering the high volume of contracts CARCHEX sells each year.

We think CARCHEX offers top-notch customer service. The CARCHEX quotes process takes less than 10 minutes, and the company can also be contacted through an instant message tool on its website.

Learn more about coverage from CARCHEX with a free, personalized quote.

 
 
★★★★★
Our research found this provider to offer the industry’s best service.
 

Methodology

Our review team prides itself on sharing accurate and unbiased information with consumers. We have accumulated data from dozens of extended auto warranty companies to formulate our rankings of the industry’s best providers. Companies receive a score out of 5.0 overall, as well as a rating in each of the following categories:

  • Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
  • Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
  • Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
  • Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
  • Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.