The Warranty Group: Reviews, Costs, and Coverage
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If you’re on the fence about purchasing coverage from The Warranty Group, it may help to see what other customers have to say about the company. However, The Warranty Group reviews are mixed, so in this article, we’ll try to give you more insight into the provider’s legitimacy by going over plan details, cost information, industry reputation, and more.
If you find that The Warranty Group doesn’t have the right coverage for your new or used car, take a look at our list of the best extended auto warranty providers. The quickest way to find the best coverage for your vehicle is to compare free quotes from multiple companies. You can start comparing quotes from our top recommended providers above.
Pros | Plans are backed by Assurant, which has a positive industry reputation and strong company history. |
Cons | Coverage is only sold through dealerships and financial institutions, so there isn’t much plan information available online. |
Bottom Line | If you’re offered coverage from The Warranty Group at a dealership or financial institution, read your sample contract thoroughly and compare your price against quotes from other providers before signing on the dotted line. |
Table of contents
The Warranty Group Review: 2.5 Stars
It is difficult to recommend Assurant or The Warranty Group given the lack of transparency about vehicle service contracts on the warranty company website and the low customer service reports. However, The Warranty Group has been in business for many years and has a strong BBB rating, so if you get a good quote for The Warranty Group coverage, it may be a good investment.
Here are some questions to ask when determining whether any extended warranty provider is right for you:
- Is coverage cancelable, and is there a money-back guarantee period if you change your mind?
- If you sell your car before your coverage expires, can it be transferred to the new owner?
- What benefits come included with your coverage?
- When your vehicle breaks down, will you have to front the money for repairs and be reimbursed? Or will the provider pay the repair shop directly?
Reputable extended car warranty companies offer cancelable, transferable coverage that comes with a variety of added perks like roadside assistance, trip interruption coverage, and rental car reimbursement. They also pay repair shops directly so that you’re never on the hook for a large repair bill.
You’ll also want to see how The Warranty Group plan prices compare with other aftermarket car warranties. The best way to do this is to find out how much your dealership plans to charge you and contact other providers for free, personalized quotes.
The Warranty Group Highlights
In 2018, Assurant Inc. acquired The Warranty Group for $2.5 billion to underwrite its car warranty contracts. Since that time, Assurant has sold car warranties through dealerships and financial institutions. However, because you can’t get coverage directly from the provider, the company’s website lacks transparency.
Here’s a breakdown of how we rate The Warranty Group:
Overall Rating |
2.5 |
|---|---|
Reputation |
3.3 |
Coverage |
See dealership |
Price |
See dealership |
Transparency |
2.0 |
Customer Service |
2.3 |
Assurant has been around for over a century, which bodes well for its industry reputation and trustworthiness. However, both Assurant and The Warranty Group reviews are mixed. Let’s take a closer look.
The Warranty Group Coverage
Neither Assurant nor The Warranty Group shares sample vehicle service contracts or plan details online. This is not unusual for a company that only sells contracts through dealerships or financial institutions, but it certainly doesn’t make things easier on customers who want to research their options before talking to a salesperson.
Based on The Warranty Group reviews, it appears the company used to offer a variety of plans, from full-coverage bumper-to-bumper contracts to basic powertrain warranties. Customers also mention getting benefits including towing coverage and roadside assistance with plans.
However, Assurant may have adjusted plan offerings after acquiring The Warranty Group. To find out what kind of coverage options these companies offer, you’ll need to visit a participating dealership.
The Warranty Group Cost
- Year, make, and model of your car: A good rule of thumb is that the more expensive your car is, the more expensive your extended car warranty coverage will be.
- Your location: Depending on where you live, your repair rates will be different, and therefore your coverage could cost more or less.
- Level of coverage you choose: The more comprehensive your coverage, the more expensive your extended warranty will be.
- Deductible you choose: If you’re offered a choice of deductibles, picking a lower deductible will increase your total price, and picking a higher deductible will lower it.
Quotes and Claims Processes
The Warranty Group Claims
The Warranty Group reviews report a slow claims process, but customer complaints should be taken with a grain of salt. When your vehicle needs repairs, you’ll be able to take it to any repair shop in the US or Canada that’s certified by the National Institute for Automotive Service Excellence (ASE®). You must get prior authorization for claims before repairs begin. In order to get approval for a claim, have your repair facility determine the cause of the failure and the cost to repair. Then, the repair facility will contact The Warranty Group to verify coverage.
The Warranty Group Reviews and Ratings
The Warranty Group reviews are a bit of a mixed bag. The company has an A+ rating from the Better Business Bureau (BBB), which is a good sign that it uses sound business practices and doesn’t try to bait-and-switch drivers. However, customer reviews are not as positive.
A few positive customer reviews praise The Warranty Group for speedy claims processing. Negative customer reviews report rude customer service agents, long wait times to speak to representatives, and trouble canceling car warranty plans. Here are a few examples of how The Warranty Group is rated by customers:
Source |
The Warranty Group Review Score |
|---|---|
BBB |
1.0 out of 5.0 stars |
Trustpilot |
1.5 out of 5.0 stars |
Yelp |
1.5 out of 5.0 stars |
1.8 out of 5.0 stars |
As you can see, The Warranty Group reviews on many platforms are not favorable. A certain level of mixed reviews is very normal for extended car warranty companies, but The Warranty Group reviews are lower than average.
Top Recommendations for Extended Car Warranties
Endurance: Best Coverage
Endurance auto warranty coverage is some of the best in the industry. There are six plans to choose from, including a specialty plan for high-mileage vehicles and one that includes routine maintenance coverage. Term limits last over 200,000 miles.
Along with roadside assistance, trip interruption coverage, and rental car reimbursement, all extended car warranties from Endurance come with a free year of Endurance Elite Benefits. These benefits offers drivers many perks, including:
- Roadside assistance
- Key fob replacement
- Total loss protection
- Tire repair/replacement
- Collision discount
- Endurance mobile app
CARCHEX: Best For Used Cars
CARCHEX is another popular car warranty provider that provides five coverage levels for customers to choose from. These include a bumper-to-bumper extended warranty, mid-level plans, and basic powertrain coverage. CARCHEX warranty plans can cover vehicles up to 10 years/250,000 miles, so they’re a great choice for drivers who put a lot of mileage on their vehicles per year.
- 30-day money-back guarantee
- Rental car reimbursement
- Courtesy towing
- Roadside assistance
Methodology
- Price: Comparing providers can be difficult due to the many factors that influence cost. To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations.
- Coverage: A wide variety of coverage is essential to support the differing needs of customers. We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits.
- Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis.
- Reputation: Good extended warranty providers consistently provide quality experiences. Our team takes into account BBB ratings and the company’s history of reliable service when giving this score.
- Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts. Our team of experts takes into account the availability of money-back guarantees and sample contracts.
Stephen Kenney is a writer and editor who focuses on car insurance, auto financing, and vehicle shipping services. He's a graduate of UNC-Chapel Hill and has experience covering categories ranging from travel to sports to environmental sustainability. In his free time, Stephen enjoys going on long-distance runs, trying out new recipes, and exploring his adopted hometown of Cincinnati.
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